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Third Wall - unsure about some tickets

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I understand certain tickets are not supposed to Auto Close.

For example, the Rename Admin tickets report "cannot determine Administrator name" but I how do I find out and fix the problem? I think the problem with those might be the account we want to rename it to already exists. We already have "Auto-Enable Administrator Account" enabled. 

The Disable Office Macros monitor all say "was found without the Disable Office Macros from Internet policy". 


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