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LOI_agent

Trending ticket report

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Does this exist? It looks like we can only report on machines/locations etc so i assume this would need to be a RAWSQL report. Does anyone have anything of this nature? I'm looking for ticket that reoccur everyday in hopes to address those first. Thanks to anyone providing any info.

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I don’t recall if I shared it, but I wrote a “Root Cause” monitor that removes the computer name from a ticket subject, and trims it up a bit, then groups the tickets by client and triggers a new ticket when it finds a group of tickets that have matching subjects.  

So, it’s possible, and you would need RAWSQL. 

 

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