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cirerettoc

Creating tickets from script run failures

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Good morning all,

We're in the process of configuring CW Automate and wanted to see if anyone has had experience or luck with creating tickets from a script failure - our specific goal is to schedule updates to run on Macs, and should an update fail to run, create a ticket indicating some degree of information regarding the failure so a tech can subsequently look at the applicable machine for additional troubleshooting.  Has anyone seen or implemented something along these lines?  Any help would be greatly appreciated.

Thanks!

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I use tickets to show accountability, progress & results of it running, and sometimes billable time. Just think through what you want to say and when. 

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