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Monitoring Internet Circuits

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I was wondering how people are monitoring their client's internet circuits.  We have been using Nagios however getting it integrated with CW Manage for tickets has been a pain.  It's easy enough to get it to open a ticket, but getting it to automatically close the same ticket if the circuit comes back up is pretty much impossible.  I'm wondering if anyone has found a good way of doing this from within Automate since having tickets automatically open and close would be much easier if we could leverage that.

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