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xsimonx

Too many disk alerts

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Hi,

We have had Automate for a few months now and have completed onboarding all our customers. Currently we have over 300 alert tickets for either 'Drive Errors and Raid Failures' or 'DRV - Smart Failures'. That's about 15% of all our devices, which seems like a high number. Has anyone else experienced this? Are the alert something to be concerned about or are they false positives and can be safely ignored? A lot of them seem to be for drives that are not the primary hard drive, e.g. \Device\Harddisk1\DR5.

Any advice would be great.

Edited by xsimonx

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You will need to review what is giving you the alert and then tune for the ones that you do not want to generate tickets on.  In your monitor Additional Condition tune for things like:  v_smartattributes.model not like '%Boss%'

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Any additional help for this issue, having the same problem. The Raid failure events are associated with the "eventblacklist" table, so you can't just directly add "and _smartattributes.model not like '%Boss%'" into the conditions since its a different lookup table.

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