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HNMike

Event notification with Event Cleared

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Hello,

I need some help please.

I'd like to create a Remote Error Event Monitor with a suppression period of 20 minutes. If an Information Event is received within the 20 minutes of the suppression period that indicates the Error even has been cleared, I would like the Error to be resolved so that Automate does not Raise an alert or create a ticket. As if nothing happened. If after 20 minutes the Information Event is not in the event log, then Create Ticket & Raise Alert.
 

Thank you

The events are referenced below. 

Error - Source Event Code = 116 - The switch is unable to communicate with the other Switch specified in the event.

Information - Source Event Code = 117 - The switches established a connection and are communicating with each other.

 

 

 

 

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