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Daver

Large client with multiple locations easy way to remove them all?

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Had a large customer change providers and ended up pulling our access prior to us being able to remove agents.. Is there a easy way to retire/delete them all and the client/locations? instead of 1 by 1?

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You should be able to click > shift-click to select a bunch and delete them all at once.
I wouldn't suggest doing them all at once though. Too many at a time tends to confuse CWA and lock it up.

Just because you don't have access to the endpoints doesn't mean the agents won't check back in though.  We've ended up blocking client IPs at the firewall level to officially cut them off.

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I'd run an agent-remove-script on all their systems for a week or two. 

  • Move all the systems for that client to a single branch
  • Create a temp group, add all nodes in that branch to the group manually
  • Assign a script to the group which runs every 5 minutes and just contains a single line to uninstall the agent.

This way, if anything does manage to try and connect, it will will automatically uninstall itself.

After a week, just select the nodes in blocks and retire them using CC.

 

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